Technical Support

Solving Customer Problems

As a Technical Support Specialist at Hostinger, I was on the front lines, helping clients from around the world solve their technical problems. This role required a combination of deep technical knowledge, clear communication, and effective problem-solving skills. I addressed issues ranging from application-level bugs to server-side configuration problems.

Leadership and Mentoring

I was entrusted with leading the support team for Hostinger's newly founded Indonesian subsidiary, Niaga Hoster. This involved not only handling customer issues but also mentoring new team members, establishing support workflows, and acting as a primary point of technical expertise for the new venture. My role as a server administrator for the Southeast Asia region further solidified my position as a technical authority within the team.

Key Competencies

• Problem Solving: Quickly diagnosing and resolving complex technical issues for customers.
• Communication: Clearly explaining technical concepts to non-technical users.
• Web Hosting: Deep understanding of the web hosting stack (DNS, FTP, web servers, databases, email).
• Leadership: Leading and mentoring a technical support team.
• Customer Focus: Maintaining a high level of customer satisfaction.