IT Support

Google Certified Professional

My Google IT Support Professional Certificate provides a comprehensive, validated understanding of the fundamentals of IT support. This certification covers the five core pillars of IT:

1. Computer Hardware: Understanding the components of a computer and how they work together.
2. Networking: Deep knowledge of networking protocols (TCP/IP), DNS, and network models.
3. Operating Systems: Experience with Windows and Linux operating systems, including process and user management.
4. System Administration: Understanding the infrastructure and services that keep organizations running.
5. Security: Knowledge of security principles, authentication, and incident response.

Practical Application

This formal knowledge was built on the practical experience I gained at Hostinger, where I troubleshooted hardware, networking, and OS-level issues for customers daily. This combination of certified knowledge and hands-on experience gives me a robust foundation for all of my technical work.

Key Competencies

• Troubleshooting Methodology: A structured approach to identifying and solving technical problems.
• Networking: In-depth knowledge of TCP/IP, DNS, and network troubleshooting.
• Operating Systems: Windows and Linux administration.
• Hardware: Assembling and troubleshooting computer hardware.
• Security: Understanding of encryption, authentication, and authorization.