Technical Support Specialist & Server Administrator

During my time at Hostinger, I took on a hybrid role that combined deep technical expertise with leadership and customer-facing responsibilities. I was a key contributor to the company's growth and operational stability in the Southeast Asia region.

Technical Support & Customer Success

• Provided expert-level technical support for a wide range of issues, including complex application-level bugs, server-side configurations, DNS, and database problems for a global customer base.
• Maintained a high standard of customer satisfaction by delivering clear, effective, and timely solutions to technical challenges.

Leadership & Team Building

• Founding Team Member of Niaga Hoster: Played an instrumental role as part of the founding team of Hostinger's Indonesian subsidiary, Niaga Hoster, which grew to be a major success.

System Administration & R&D

• Server Administrator (SEA): Held official responsibilities as a Server Administrator for the Southeast Asia region, managing, configuring, and monitoring hundreds of Linux-based servers to ensure high availability and performance.
• Technology Research: Contributed to the Research and Development of next-generation hosting solutions, including hands-on research into Proxmox VE and OpenStack for building a scalable private cloud hosting platform.