Google IT Support

Certification Overview

I completed the Google IT Support Professional Certificate, a rigorous, hands-on program developed by Google and recognized by top employers worldwide. This certification is a testament to my commitment to continuous learning and my readiness to tackle the challenges of today's IT landscape.

• Credential Issued By: Google
• Date Earned: June 2020
• Skills Validated: Troubleshooting, customer service, networking, operating systems, system administration, IT security, and more
• Credential ID: D6UM2E6VCCSP
• View Credential
• View Certificate (PDF)

Program Highlights & Skills Gained

The program is structured into five comprehensive courses, each designed to build practical, job-ready skills:

1. Technical Support Fundamentals

• Mastered the basics of IT, including computer hardware, software, troubleshooting, and customer service
• Built a strong foundation in security management, malware protection, network security, and information systems

2. The Bits and Bytes of Computer Networking

• Gained hands-on experience with networking protocols, cloud technologies, and network troubleshooting
• Developed communication and professional development skills essential for IT roles

3. Operating Systems and You: Becoming a Power User

• Learned to manage operating systems (Windows & Linux), command-line tools, file systems, and user accounts
• Practiced real-world tasks like software installation, virtualization, and system monitoring

4. System Administration and IT Infrastructure Services

• Managed computers at scale, supported end users, and documented technical processes
• Worked with cloud infrastructure, technical documentation, and hardware troubleshooting

5. IT Security: Defense against the Digital Dark Arts

• Explored IT security concepts, threat detection, encryption, authentication, and authorization
• Leveraged AI tools for smarter troubleshooting, documentation, and risk identification

My Impact & Value

• Hands-On Problem Solver: I've resolved real-world IT issues through labs and projects, demonstrating my ability to analyze, troubleshoot, and deliver solutions efficiently.
• Customer-Focused Communicator: My training emphasized clear, empathetic communication—ensuring positive experiences for end users and colleagues alike.
• Adaptable & Growth-Oriented: Exposure to both foundational and emerging technologies (including AI in IT support) means I'm ready to contribute and grow in any IT environment.
• Ready to Add Value: I bring proven technical skills, a passion for learning, and a commitment to excellence—qualities that make me an asset to any team.

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Let's connect if you're looking for a reliable, resourceful IT professional who's ready to make an immediate impact!